Frequently Asked Questions

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 All our products are handcrafted in diffrent states of India, by skilled artisans who specialize in Barmer Wooden Crafts, Blue Pottery, Epoxy Resin Art, and Hand Block Fabrics. Each item reflects authentic Indian craftsmanship with a modern global touch. 

Yes, we welcome custom designs, private labeling, and bulk orders. Our team works closely with artisans to meet your design, size, and finish requirements while maintaining top quality.

 Yes, we ship worldwide. Urban Shopee is a registered export company. We ensure all orders are properly packed, documented, and shipped through trusted international courier and freight partners. 

 For international clients, we accept bank transfers (TT), PayPal, and LC (Letter of Credit) depending on the order value.

Domestic clients can pay via UPI, net banking, or other standard methods. 

 Absolutely. Every shipment includes all necessary export documentation such as Invoice, Packing List, IEC details, Certificate of Origin, and quality certificates (if applicable). 

 Domestic Orders: 4–7 working days
International Orders: 10–20 working days, depending on country and mode (air/sea)

 We use export-grade, eco-friendly packaging materials — bubble wrap, corrugated boxes, and wooden crates for fragile items — to ensure your products arrive safely and sustainably. 

 In the rare case of damage or error, we offer easy replacements or refunds as per our policy. Claims must be raised within 7 days of delivery, supported by clear photos of the issue. 

 Yes. Sustainability is a core part of our brand. We use natural materials, eco-friendly finishes, and recyclable packaging across all product categories. 

 Because we combine authentic craftsmanship with professional export standards. With verified certifications, transparent pricing, sustainable practices, and personalized service, Urban Shopee ensures every client experiences trust, quality, and timely delivery.